FAQs

Curious About me?

Product & Features Product & Features

My Phoenyx is an AI-powered bilingual companion that helps kids learn a second language through songs, stories, games, and conversations. Start with the free app, and in select locations, upgrade to the plush toy for a screen-free experience.

Download the app from the App Store or Google Play, create your child’s profile, and start instantly.

English and Spanish, with more coming soon.

Designed for kids ages 3–8 (recommended 3+).

Yes. It uses simple, age-appropriate language and positive reinforcement.

The parent app lets you set languages, difficulty, and themes. My Phoenyx adjusts as your child learns.

Yes. Conversations are encrypted and data is stored temporarily (30 days) for progress tracking. We never sell or share your child’s data.

Yes. Parents can review, modify, or delete data directly in the app.

Premium lessons, stories, and activities cost $14.99/month. The first month is free; cancel anytime.

The Toy (Upgrade Option) The Toy (Upgrade Option)

Yes. Families in select locations can upgrade to the plush toy for a magical, screen-free experience.

An internet connection is required for most features.

1–2 days with standard use.

Yes, the toy comes with a 1-year warranty for manufacturing defects.

Orders & Returns (Toy only) Orders & Returns (Toy only)

First batch ships December 2025, in time for the holidays

Starting in the U.S. only. Join the waitlist for updates on expansion.

Return within 30 days of delivery for a full refund. Email support@myphoenyx.com to start a return.

Feedback & Community Feedback & Community

Absolutely! Email feedback@myphoenyx.com—we’d love to hear from you.