FAQs
🧸 Product & Features
What is My Phoenyx?
My Phoenyx is an AI-powered educational plush toy designed to help children learn a second language. It interacts with kids through engaging conversations, promoting natural language acquisition.
Which languages can My Phoenyx teach?
Currently, My Phoenyx supports English and Spanish. We are continuously working on adding more languages to provide a diverse language learning experience.
What age group is My Phoenyx suitable for?
My Phoenyx is primarily designed for children aged 3 to 8 years old, as this is the best time for kids to learn a second language. But everyone loves it, no matter their age! The content and interaction style are tailored to be age-appropriate, ensuring a safe and enriching experience for each age group.
Can I see my kid’s conversations?
Parents have full control over their child’s personal information and chat history. Through the app, you can review, modify, or delete any of your child’s information with ease.
Is My Phoenyx useful or fun for kids who have already had some contact with the target language?
It is, since it can adapt to their language level through our parent app.Â
Is it easy for kids to understand and follow conversations?
Definitely. My Phoenyx interacts with kids using simple language, suitable for their age and level and it encourages them to speak, take risks, sing, play, repeat and try out new vocabulary by providing them with positive reinforcement and appealing opportunities to communicate in an entertaining way.Â
How does My Phoenyx work?
My Phoenyx uses advanced language learning models (LLMs) and our unique content to interact with your child in an age-appropriate, engaging way. It adapts to their language level and interests, making learning a second language feel natural and fun.
Can My Phoenyx work offline?
My Phoenyx requires an internet connection for most features.
How long does the battery last?
My Phoenyx lasts 1–2 days on a full charge with standard use.
How often is content updated?
We frequently release new language lessons, stories, and games to keep your child learning with fresh and exciting content.
How can I customize My Phoenyx?
Through our parent app, you can personalize My Phoenyx by selecting the main and target language, adjusting difficulty, and choosing content themes your child loves.
🚀 Getting Started
How do I set up My Phoenyx?
Setup is quick and easy with the My Phoenyx parent app. You’ll connect the toy to WiFi via Bluetooth and customize your child’s profile.
When will I receive My Phoenyx?
Our First Batch ships the first week of December 2025—perfect timing for a magical holiday surprise.
🔒 Privacy & Support
Is My Phoenyx safe and private?
Yes. We follow strict safety standards and privacy protocols. Conversations are encrypted and data is stored only for 30 days to support interaction summaries. We never sell or share personal data.
What should I do if My Phoenyx isn’t working properly?
Start by restarting the device and checking your WiFi connection. If issues persist, contact us at support@myphoenyx.com—we’re here to help!
Is there a warranty?
Yes, My Phoenyx includes a 1-year warranty covering any manufacturing defects.
💳 Orders & Returns
How can I buy My Phoenyx?
You can order directly through our official website or from authorized retail partners.
Do you ship to my country?
We’re starting in the U.S. only for our initial launch—but we’d love to bring My Phoenyx to every country soon.
Join the waitlist to be the first to know when we expand!
Are there any subscription fees?Â
Yes — for access to our exclusive English language learning content, a $19 subscription is required. You’ll receive the first month free when you preorder, and you can cancel anytime. The subscription gives your child access to interactive stories, songs, and personalized learning activities updated regularly.
What is your return policy?
You can return My Phoenyx within 30 days of delivery for a full refund. Just email us at support@myphoenyx.com to get started.
💬 Feedback & Community
Can I share feedback or ideas?
Absolutely—we’d love to hear from you! Send your thoughts to feedback@myphoenyx.com.