This is a limited warranty. It is given by BeSpoke Care Inc, 21 India St, Brooklyn, NY 11222.

Who's covered

This warranty covers the person who bought a My Phoenyx from myphoenyx.com, and the person they gave it to as a gift. It doesn't cover toys resold by someone else.

You don't need to register anything. We ask for your order number because it helps us find you — if you don't have it, give us the name or email on the order, or the gift-giver's, and we'll look it up.

What's covered, and for how long

We warrant that the My Phoenyx toy is free from defects in materials and workmanship for one (1) year.

Your year starts the day your toy is delivered — not the day you ordered it. For pre-orders we use the carrier's recorded delivery date. If there's no recorded delivery date, we use the ship date plus seven days.

That matters for the December batch: if you pre-ordered in October, your year starts in December, when the toy actually reaches you.

Covered:

• The electronics inside — speaker, microphone, Wi-Fi module, buttons
• The rechargeable battery, if it's defective (won't charge, won't hold any charge)
• The charging cable
• Seams and stitching that fail because of how they were made

Not covered:

• Normal battery ageing. Rechargeable batteries hold less charge over time. That's how they work, not a fault.
• How the plush looks over time — pilling, matting, flattening, fading, soiling
• Damage caused by an accident — a drop, a crush, an impact
• Damage caused by liquid — spills, immersion, or washing the toy with the electronics inside. Take the module out first and wash the cover only.
• Damage caused by chewing, pulling or a pet
• Damage caused by using the toy in a way the instructions tell you not to
• Damage caused by opening the plush shell, removing or changing the electronics, or a repair by someone we didn't authorise. Charging Phoenyx with an ordinary USB charger or cable doesn't affect your coverage — but damage caused by a faulty one isn't ours to fix.
• Loss or theft
• Damage caused by use by a child under 3 — the toy is rated 3+
• Anything caused by your Wi-Fi, internet, router, phone or the app rather than by the toy itself

Ordinary play doesn't void anything. Every exclusion above is about what caused a particular problem. Normal handling — carrying Phoenyx around, squeezing it, sleeping with it — never affects your coverage, and nothing here lets us turn down a claim just because a toy looks played-with.

This warranty covers the toy, not the service. The conversation service, the parent app, lessons, voices and language features are not covered here, and this is not a promise that the service runs without interruption.

Your warranty doesn't depend on your subscription. It runs for a year from delivery whether or not you keep paying for the conversation service, and you never have to buy anything else from us to keep it.

What we'll do

If your My Phoenyx has a covered defect in its first year, we'll repair it, replace it, or refund what you paid for it — our choice.

A repaired or replacement toy may be new or refurbished. Any refurbished unit is fully tested and works like new. The plush may vary slightly in colour or finish. A replacement is covered for the rest of your original year, or ninety (90) days from when we ship it, whichever is longer. Parts and toys we replace become ours.

Warranty service doesn't start a new one-year warranty. Some states require us to add the time your toy spends away for service onto your year — where that applies, we do it.

If your claim is covered, you pay nothing. We email you a prepaid label and we pay to ship it back to you. We never charge a diagnostic fee.

If it turns out the toy is outside its year, damaged in a way this warranty doesn't cover, or working normally, we'll tell you before doing anything — including what return shipping would cost — and you can decide whether to have it sent back or ask us to recycle it.

How to make a claim

1. Email support@myphoenyx.com with your order number, your delivery date, and what's wrong. A short video helps more than anything.
2. We'll reply by email, and may ask you to try one or two quick checks.
3. If we approve it, we'll email you a prepaid return label and a return number. Please don't send anything back before you have that number.
4. Ship the toy to BeSpoke Care Inc, 21 India St, Brooklyn, NY 11222, with the return number on the outside. Keep the charging cable unless we ask for it.
5. We'll repair or replace it and ship it back to you.

Safety comes before any of this

If your My Phoenyx ever overheats, swells, smokes, smells of burning, or exposes small parts, sharp edges or wiring — stop using it, keep it away from your child, unplug it, and contact us right away at support@myphoenyx.com.

Don't wait for a warranty decision. Nothing in this warranty limits your rights if a product is unsafe.

This is separate from your 30-day returns

If you simply don't want it, return it free within 30 days of delivery. If it's defective, this warranty covers you for a year. Using one doesn't give up the other.

Your legal rights

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year term of this written warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Our total responsibility under this warranty is to repair, replace, or refund the purchase price. We are not responsible for incidental or consequential losses — for example lost subscription time or inconvenience. Nothing in this warranty limits our responsibility for death or personal injury. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We don't require you to use any informal dispute settlement program before contacting us or pursuing other remedies.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Want this on paper?

Email support@myphoenyx.com or write to BeSpoke Care Inc, 21 India St, Brooklyn, NY 11222, and we'll mail you a free copy of this warranty.